Troubleshooting
Resolve common access, viewer, save and export problems before contacting support.
What you will be able to do
- Check service and session state
- Capture useful diagnostic details
- Know when to retry or report a problem
The basic route
- 01
Confirm the scope
Check whether the problem affects one record, one browser or the whole service.
- 02
Retry safely
Refresh once and preserve unsaved text before signing out or clearing anything.
- 03
Report clearly
Include the page, time, action, visible message and record identifier.
Before you begin
- The exact error message
- The page and record you were using